Is your datacenter ready for BYOD ? (Bring-Your-Own-Device)

byod-tshirt1I remember a time where my employer was paying for my mobile phone, my laptop and my internet provider…With the reduction of IT budgets and the evolution of mobile technologies, the times are changing and the working habits are changing: the time of carrying 2 phones, your personal phone and a phone provided by your employer, and the time of the employer providing a free smartphone you may like, those times are over, and therefore more and more people are now bringing their own mobile device, smartphone, tablet or laptop, to their workplace, and more and more companies implement a Bring-Your-Own-Device policy  (BYOD).

However it means IT has to manage new and more devices; In a budget perspective it means IT is replacing CAPEX (Capital expenses) for OPEX (Operational Expenses).

A recent survey from CDW, shows that IT managers surveyed report that 89% of their employees use personally owned mobile devices for work.

But is your enterprise ready for it? And is your Datacenter ready for BYOD?

BYOD requires a strategy, process and policies, as well as hardware BYOD_Challenges-Securityand software platforms, and applications, to secure, support and manage these new devices and endpoints.

So what are the challenges facing your organization?

What are your user’s expectations?

What are the benefits for your organisation?

What do you have to do to be successful?

 

1- The Challenges facing your organization and Datacenter

A new survey conducted in EMEA showed that 70% of the enterprises surveyed allowed their employee to bring their own devices, 40% allowing access to corporate applications and 30% allowing only access to internet.

First challenges that come to mind are, of course are bout security and bandwidth, in fact they come in that order: Employee device introducing a virus, Employee losing a device with critical data, Employee staling data.. but there are more. Here are the details results of this survey about those challenges:

– 20%: Securely connect employee deviceBYOD challenges aruba-networks-study-byod-emea-illo05

– 18%: Ensure mobile device security

– 16%: Establish a corporate policy for acceptable use

– 14%: Enforce access rights, based on user, device and application

– 11%: Build enough wireless coverage and capacity (bandwidth)

– 10%: Avoid the use of more IT resources

– 9%: Evaluate the business benefit relative to risk

We can add a few more challenges you will be facing like policy enforcement, physical theft, malware prevention, IT support increase, storage infrastructure readiness, education …

 

2- What are the benefits of BYOD for your organization?

The BYOD brings some challenges but also provide some benefits:

– Increase in employees productivity and job satisfaction

– Reduced number of devices to purchase and support

– Reduced set-up and training time and cost, employees using devices and tools they like and know how to use

– Reduce maintenance of devices (employees take better care of their personal devices)

– Improve communication between field and office personnel as well as increased availability to customers – resulting in better customer service.

– Improve Work-Life balance of your workforce

The CDW survey also shows that 67% of small business mobile device users believe their company would lose competitive ground without mobile devices, and 94% believe their mobile devices make them more efficient.

85% of IT managers believe that mobile devices make their company more efficient.

 

3- What are the users expectations?

Based on a Forester research, 60% of companies offer BYOD, and Gartner predicts it will be 90% by 2014, accessing company data with at least 2 mobile devices.

BYOD-large1Users love to be able to use their own device at work, not to carry multiple devices, they understand the security, policies and management challenges it generate, however they hate having to keep entering 8 digits passwords for each app., specially when it requires special characters (!)

The chart describe quite well some of the key users expectations:

– Users do not want their personal data to risk to be wiped-out

– Users do not want to have to enter enterprise passwords for personal apps

– Users want to be able to keep using personal apps as facebook, twitter, iCloud, Pandora, Spotify, dropbox etc.

Best scenario would be to create virtual separation on mobile devices applying different policies to personal and company data.

 

4- What do you have to do to be successful?

Define a BYOD StrategyBYOD_v2

Create and communicate clear and strong policies and guidelines

Educate your employees on Cybersecurity

Plan for network bandwith and storage

Secure personal mobile devices to protect your network and data accordingly

Implement a Mobile Device Management (MDM) solution.

Implement a Mobile Application Management (MAM) solutions

Other option is to contract a managed service solution from a service providers, ie in the cloud managed services solution

Approve any mobile device being used in your business

Have a separate network designed solely for BYOD devices

Optimize your web platform for mobile devices and offer mobile apps for your business to your employee and to your clients

Monitor results: security, performance, resources, cost, employee and customer satisfaction.

 

In summary, Does BYOD make sense for all businesses? Probably not. Different organisations have different business needs and security requirements and Risk policies.

Does it always provide all benefits promised? Probably not. Some businesses will get more benefits than others. As an example, about Capex vs Opex expenditures, Kris Lovejoy, VP of IBM IT Risk Management, declared at the recent Reboot Ottawa Conference that IBM spends more on securing and managing employees purchased devices than they do on those provided by the company, even when cost of the device has been factored in.

BYOD has become one of the main drivers of IT and Network transformation, it poses some serious challenges to IT organisations and to datacenters but it can be successfully managed and the benefits are real and worth embracing it. However One Size Does Not Fit All !

Ready-for-BYODI mainly work from my home office, but tomorrow I will bring to my company corporate office my own BlackBerry Bold and my own Blackberry Playbook tablet to work, but will still bring my company owned Lenovo laptop. They’re better be ready, I know they really are as a matter of fact, but ARE YOU READY?

and IS YOUR DATACENTER READY FOR  BYOD?

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Who is going to win the Mobile OS battle?

We live in an interconnected world, and first we should mention that our communication world is changing in several ways:mobile_os_array_jan2010

– We are using more and more mobile devices,

– We are using phones less for voice and more for data and Apps, or phones are getting smarter,

– On internet, we are moving quickly from “searching” to “getting”, meaning from using a browser or search engine to using Apps.

Therefore mobile Apps are the future, and the impact is huge on the Operating Systems (OS) technologies and market as smart phones OS may be competing or threatening traditional OS.

A recent survey conducted by IDC and Appcelerator about the mobile device market reveals some very interesting facts and opinions, please note this is not about devices shipped but about Apps developers interest as Mobile OS platforms:IDC mobile OS platforms

– Today: Apple iOS leads the way as the platform of choice for Apps developers, followed by Android, and others rivals are far away that order: RIM Blackberry, Windows Phone7, WebOS, Symbian…see chart “Very interested”

– 88 percent believe that Apple offers the best app store

– 74 percent feel that iOS is the least fragmented platform

– Being an open platform is an advantage for Google Android vs Apple iOS (however being Open does seem to be such an advantage for Symbian!)

– Despite being presently the leader in shipping smart-phone units, Symbian OS generate very low interest for developers.

– It is also interesting to note the tight link between the Smartphone and Tablet OS perception and results for a same vendor.

– Recently: During the last six months, developer support for Android and iOS IDC mobile OS opportunityiPhone has been relatively stable, while interest in iOS iPAD has grown sharply, BlackBerry & Windows Phone 7 are recessing, Symbian is lagging.

– Tomorrow: Android appears as the OS with the best potential and is “best positioned to power a large number and variety of connected devices in the future,”

– Android is also leading the way beyond mobile smart-phones and tablets (i.e. home entertainment platform, Connected TV). See chart “Windows of opportunity”.

There is a lot of uncertainty in the smart-phone market and even more on the tablet market, as new products are being announced but not yet deployed, and new players may be emerging and therfore there is a lot of questions in the air:

1- With Apple and Google clearly leading the way, can RIM keep up the pace ?

With the launch of the BlackBerry PlayBook tablet, the announcement of Blackberry Advertising Service, its future BlackBerry Messenger Social Platform, and a new web based platform for developers, not to forget RIM’s strong customer base on the large enterprise market, for its security and its integration to corporate applications and middleware, RIM is expanding its strategy but also expanding the battlefield on a mass-market ground, and it will be a hard and challenging fight.

2- Will Symbian survive ?

Once the Eldorado of the Open Source OS platform for mobile devices, attracting developers to develop on a common platform across multiple systems, Symbian Foundation seems to be on its way out, with Samsong and Sony-Ericsson abandoning the sinking ship, leaving only Nokia as a top tier vendor to support it.

One way to survive may be for Nokia to purchase it, which would be a win-win.

Meanwhile Google Android has the support of all major device manufacturers and is now the leading Open Source Mobile platform.

3- Do we want or need a facebook OS ?

With rumours floating around about Facebook working with INQ on the development of two smart-phones supposed to be running on the Android OS , but really customised to integrate closely with Facebook, the questions raise: does it really make sense for Facebook to launch its own smartphone and does the market really needs another mobile OS ?

Certainly developers do not want another mobile OS! And what about you, Facebook fans and me ?

As a Facebook user I can just open an app on my smart-phone and directly contact my friends and social network, and by the way, the more it goes the more I do that instead of calling or sending an email or an SMS…Times are indeed changing.

But in the future Facebook may want to compete with Google Voice, Apple and Microsoft on the Voice and Video over IP, and Location-Based-Services for mobile ads for a more complete offering…which is why they are investigating this option.

What plays in favour of Facebook is their 500Millions+ users (and growing quickly) and the incredibly rich profile information they have on their users as any information they share becomes a component of Facebook database which they can access, analyse and leverage, a dream come thru for any marketer. And that game is all about leveraging user information to target marketing campaigns and sell ads, right. But that’s another story.

Add-on Apps facetime4- Who is leading the “add-on apps” and usage?

A recent study from Zokem shows Android clearly leading the way with 42 minutes per day spent (or face time) on “add-on apps” as Facebook, YouTube, Twitter, Skype etc Please note Apple iOS was not part of the survey and user still spend more time on core apps than add on apps. See chart.

5- What are the most demanded APIs ?IDC mobile OS APIs

Based on IDC/Appcelerator study:

For Social Networks: Integration of mobile apps with Facebook is THE key priority (65%) , followed by Twitter (60%), way ahead of Foursquare (22%).

For Mobile Advertising: Apple iAd is dominant followed by Google AdMob (36%)

For Mobile payment: Apple iOS (49%) and Paypal (48%) payment are most supported as mobile commerce enablers.

Other trends: Geo Location based services are more demanded than Google Maps, and push notifications more than mobile web browsing.

In conclusion, based on developers feedback and on the way mobile device market is evolving, I see clearly AnMobile-OS-Logosdroid winning the mobile OS market.

However Apple iOS will remain strong, thanks to its loyal “fans” base and its innovative spirit, and RIM will survive, thanks to its enterprise customer base and technology driven culture. Symbian will be out of the race –except if took-over by a manufacturer as Nokia-, and others players as Microsoft, MeGoo, Kindle etc, and others Linux OS will have a hard time grabbing any significant market-share.

 There is no room for more than 3 mobile OS on a mature market.

The remaining question is When?  IDC predict Android will be #2 most popular mobile OS by 2013, I would guess #1 by 2013, but who am I ?

1- Size does matter: what is the right size for a unique mobile device ?

My first mobile phone, in the late 80’s was huge and mainly usable in my car only, with a heavy transmitter in the trunk, and the price per minute was a luxury, then my cell phone got smaller and smaller and I could carry it anywhere in my pocket, then I had a Palm, then I jumped on the first Blackberry coming to market, and my latest Blackberry is smarter but bigger as all the new Smart phones, bigger and bigger. My charming wife, an Apple Fan, of course uses an iPhone and dreams of an iPad, while my youngest daughter uses a phone with a keyboard, mainly to text her friends as well (hopefully with an unlimited text contract!) and an iTouch for emails, twitter and youtube…They play music and videos, they take pictures, they are wifi enabled, they are more and more powerful and can run apps, but still all those smart devices are quite big and still too small to really be used as a professional computer.

Meanwhile, my laptop is getting thinner and thinner, the screen smaller and smaller, as well as my wife’s iBook, and my son’s Netbook is tiny tiny. Yes, we can use it as a VoIP phone at home,  in an hotel room, or this type of places, but not really convenient on the road or streets, as an example.

Now, the problem is, we are still carrying two devices, as smarter as they are, and I suppose everyone, just as I do, really wish to carry only one, so the BIG question now really is: What size is acceptable for a unique mobile device ?

We had tablets on the market for quite some time, but nobody was buying it, until Steve Jobs, the Marketing Genius, launched its iPad and created a market for it. However, 3G or not, Wimax or not, CDMA or not, I feel these tablets are still too big and certainly will not replace a phone. By the way, the new tablet RIM is supposedly working on is just a companion to be connected to a Blackberry, still 2 devices…

Also check the video of this Nirvana phone developed by Open Kernel Labs and Citrix, the sky is the limit: http://bit.ly/9Bfvtf 

So what size and when ?